, September 29, 2005 -
Southborough, Massachusetts - September 29, 2005 - ViryaNet, Inc. (NasdaqSC: VRYA), a leading provider of software applications for mobile workforce management and field service delivery, today announced that a major utility, serving energy wholesale and retail markets in the United States, has gone live, after approximately 20 weeks, with ViryaNet Service Hub for Utilities.
The customer, unnamed for confidentiality and competitive purposes, has implemented ViryaNet Service Hub for Utilities in the gas operations of its business to improve the operational performance of its field service organization. ViryaNet Service Hub for Utilities now optimizes the scheduling of these field service technicians across their service territory, using such criteria as proximity to job, skills, work order types, priority, and more.
Through its deployment of ViryaNet Service Hub, the customer expects to increase its service revenue, improve field staff productivity and reporting, reduce capital needs, and improve response times to boost customer satisfaction.
"In this aggressively competitive marketplace, utilities strive to improve the customer experience while reducing operational costs," stated Dennis Boyd, vice president, project delivery, ViryaNet. "We are delighted to have implemented this project within such a short period of time, allowing this world-class company to achieve new levels of efficiency and to better serve its constituents."
About ViryaNet
ViryaNet is a provider of software applications that improve the quality and efficiency of an organization's service operations. ViryaNet's flagship product - ViryaNet Service Hub - combines the power of the Internet, the freedom of wireless technologies, and the resources of ViryaNet's deep service expertise to help companies improve workforce scheduling, dispatching, and activity reporting; customer contract and entitlement automation; and asset, logistics and repairs management.
Customers in the utility, telecommunications, grocery and retail, and other service industries use ViryaNet Service Hub to transition complex service business processes into a manageable, scalable Internet operation, with the goal of increasing service revenues, decreasing service costs, and maximizing customer satisfaction. Visit ViryaNet at www.viryanet.com.