COLUMBIA, MD, June 22, 2004 - Oblicore, Inc., a leading provider of
service level management applications, today announced the availability of Oblicore Guarantee ESP for Enterprise Service Performance (ESP). Oblicore Guarantee ESP automates the management and reporting of
service level agreements and outsourcing contracts. It helps organizations to quickly identify, analyze and improve critical variances between key service level targets and actual performance, from the context of important business commitments. It provides real-time visibility into enterprise service performance to enable companies to reduce costs and increase customer satisfaction.
Oblicore Guarantee ESP was developed in response to the rapidly growing importance of service level agreements (SLAs) and outsourcing contracts. Companies are employing more complex legal agreements to govern key aspects of their operations and at the same time, are more concerned with corporate compliance and accountability. This has increased their need to measure the ongoing performance of many types of legal agreements, especially from the standpoint of what was contractually committed to customers.
Until now, there have been separate software applications for managing contracts, monitoring IT infrastructure and business services, and analyzing financial performance. It was not that important that these functions be performed in unison. However, with the rising importance of SLAs and outsourcing contracts, legal agreements have become the critical "glue" that ties the delivery of IT/business services directly to financial performance. It is becoming paramount to proactively manage agreements as well as monitor their performance from the perspective of business objectives.
Oblicore Guarantee ESP uniquely starts with a "top down" view of SLAs and outsourcing contracts. It captures contractual business commitments, services, business logic/rules and target service levels. It then automatically gathers data from all underlying IT and business systems (e.g. help desk, network, application, database, server, billing and other systems) to provide continuous service performance monitoring and reporting -- uniquely from the context of key performance indicators (KPIs). It performs full lifecycle management of agreements (e.g. to keep track of multiple versions that contain different types and levels of commitments) and automates detailed reporting and analysis, with an emphasis on the business and financial impact of compliance.
Oblicore Guarantee ESP is a major new release of Oblicore's flagship application. It features an improved real-time service performance dashboard, web-based reporting and deployment. For more information, please visit Oblicore's web site at www.oblicore.com.
"Oblicore Guarantee has automated our service performance reporting over the past two years", said Alan Burgess, CIO, Dimension Data. "We are very pleased with Oblicore Guarantee ESP's real-time dashboard, reporting, and deployment that will help us to further improve our service performance and customer satisfaction."
"Oblicore Guarantee ESP sets a new standard for real-time visibility of contractual service levels from the perspective of business commitments and financial impact", said Yuval Boger, Oblicore CEO. "Whether you are a service provider or recipient, its real-time visibility into the performance of service levels is aimed at helping companies to reduce costs, improve compliance and strengthen customer relationships."
About Oblicore
Oblicore provides enterprise applications that help organizations manage service level agreements and outsourcing contracts by providing real-time visibility into service performance and by reducing the cost and effort of reporting. The company is in its fifth year of operation and has gained broad market and customer acceptance by leading global companies and service providers to improve the delivery and sourcing of business-critical services. For more information, visit www.oblicore.com.
